Is the Customer Always Right? How to Deal with Angry Customers at Meridian Technology Center

  • Dates:

    April 28, 2020

  • Address:

    1312 South Sangre Road

    Stillwater, OK 74074

  • Time:

    11:30 AM to 1:00 PM

  • Admission:

    $15

Overview

Customers can be irate or belligerent for a variety of reasons – some justified, some not. How you respond can make the difference between someone who feels satisfied with the resolution, and one who is so furious they bad mouth you on social media. This session will highlight the most common causes of customer drama, and then share best practices for diffusing them, so both you and the customer can walk away feeling good about the experience.

Is the Customer Always Right? How to Deal with Angry Customers at Meridian Technology Center